I just placed an order, when will it ship?
Please allow 1-2 days for your order to ship out. Your will receive your Tracking Number by email automatically about a week after your order has been placed. We wait this long to ensure that the shipping carrier has sufficient time to update the tracking information. Average shipping time is 15-25 days. Please check below for more precise shipping times depending on your country.
What currency does your store use?
Our store has its currency set to USD.
I don’t love my order, can I return it?
We offer a 100 % money back guarantee only if the product is defective or damaged when it arrives. You have 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount for your original purchase. Please Include your name and order number on the returned parcels or include a note in the package with that information so we can process the refund faster.
NOTE: We do NOT accept returns for Lingerie Products and any product that is Used.
Email us at firstname.lastname@example.org for the return address. Note: Customer is responsible for returning the item to us, unless we deliver a defective or damaged item.
I have entered an incorrect address!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
A: We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse. It may take anywhere from 10 – 40 days on average. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.
USA: Between 12-20 days average for most orders
Canada: Between 16- 26 days average for most orders
Europe: Between 20 – 40 days average for most orders
Australia: Between 20 – 40 days average for most orders
All Others: Between 30 – 60 days average for most orders
After Tracking has been provided?
Once your order receives tracking it is up to the tracking company to finish the delivery. Please follow the tracking number for any further updates on your order! Your tracking number will be emailed to you once your order ships out.
I have a question that wasn’t answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can. We usually reply to you within 24-48 hours.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Thank you!